The Consultation Process provides a structured approach for managing stakeholder consultations from planning through reporting. The workflow begins with creating a consultation Engagement Plan and linking stakeholders, followed by recording consultation communications and stakeholder feedback. When a communication involves multiple stakeholders with different outcomes, stakeholder overrides can be used to capture stakeholder-specific responses.
Concerns raised during consultations can be converted into issues, which are then assessed and managed through to resolution. If an issue results in an agreed action, a commitment can be created and tracked until completion. Once issues are resolved, they can be closed with supporting resolution details.
📊 Reporting is available throughout the consultation lifecycle, allowing organizations to generate consultation reports at any stage to track stakeholder engagement, concerns, responses, commitments, and consultation outcomes.
ℹ️ Related topic: For detailed instructions on each stage of the workflow, see Consultation Process: Step-by-Step Guide.