Borealis API

Overview

Borealis’ API (Application Programming Interface) is available for all our modules. APIs allow different applications to communicate information to one another. In our case, this means that all the data you track and record in Borealis can either be imported from other applications, or automatically exported to them.

 This means our users benefit from greater flexibility while working from their various apps. For instance, integrate your Google and Outlook contacts, monitor social media platforms, or integrate your other business applications like CRMs, HSE systems, GIS databases, etc.

 

Where to find the API

You’ll find the Borealis API in the Access token tab of your user profile, which you can access either from the navigation bar in the top right corner of the screen, or from the lateral menu. Once your first token has been successfully added, click on Access API documentation to access details.

Here is an example of what you’ll find for individuals in the documentation of the Stakeholder Engagement module.

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Use cases

Here are a few use cases of the Borealis API with applications you might be using on a daily basis. These will help you understand how the API works for you and how it can make your life a lot simpler.

Social media

The Borealis API lets you track what is happening in social media, whether it’s to monitor the different posts of your business page, to keep a history of what people post on this page, or even to follow some hashtags. For each of the example below, a communication will be created in the Borealis Application. With custom dashboards, you’ll be able to monitor monthly, weekly and daily mentions. Here is how it works for each platform:

Facebook

Centralize all your business page’s posts in Borealis, including the date, content and a link to access the post. Please note that you must be the admin of the Facebook page you’d like to link to Borealis in order to be able to connect them. It’s also possible to centralize all the posts that users shared on your business page in Borealis.

Twitter and Instagram

Centralize all the tweets/posts of the business pages you’re an admin for in Borealis, including: date, content and a link the post. Furthermore, it’s possible to track as many hashtags as you want, like for instance #yourbusiness #yourproduct.

 YouTube

Centralize the history of all the videos shared by your channel. It’s also possible to track other channels: in either case, the Borealis Application will create a communication for each shared video.

 

CRMs

If you’re using a CRM and Borealis, setting up the API will allow data entries in one of these applications to automatically be updated in the other. This means if you create a new entry in your CRM, the API will ensure this data is transferred in the Borealis Application. All new or updated fields in the CRM that are available in Borealis will therefore be updated. Updating all your apps will take half the time.

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GIS database

Georeferenced data allows users to get a visual representation of assets, stakeholders and more, directly on a map. Transferring data from GIS systems into Borealis can therefore help teams linking grievances to a project site or a particular asset.

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WordPress

Another integration example is with WordPress, where you can generate an interface for your stakeholders, like for instance for a sponsorship request website. Stakeholders will be able to contact the organization without having to speak to an agent, to reach out to a call center, or any other communication platform your organization might be using. The WordPress page can be adapted to the information you’d like to gather from your stakeholders. In the example of a sponsorship request website, all the fields filled by the stakeholders will then populate Borealis.

 

These examples just demonstrate a few things that the Borealis API makes available for you. Please note that all the data that can be processed by our application can also be transferred to other applications, thanks to our API. There’s almost no limit to possible integrations!

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