Introduction to the Issues

An Issue is a real, perceived or potential stakeholder concern – identified by one or more stakeholders or the company – which presents a reputational risk or a direct risk to the company’s operations.

Companies should work to identify and manage issues before they escalate to grievances or other types of disruptions. Use the issues register to record and track the issues raised by stakeholders or identified by your company. Once the assessment and cause of the issue and the company’s response are recorded, it is possible to monitor and report on issues to help the company adjust their plans and prevent the issues from recurring or escalating.

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