- Compliance area: Is the area of applicability of a compliance document. It could be a whole country for national standards, as it can be a concession in the case of an operating license.
- Compliance document: Strategic agreement that contains a list of conditions that must be met and for which the company must demonstrate the level of compliance. These documents can be any of the following:
1) published by the government or a regulatory authority and control
2) produced in agreement with other companies, non-governmental organisations or communities
3) company internal policy, procedure or business process.
- Condition: Statement that explains what needs to be respected and complied. Conditions will be part of inspections
- Inspection program: Inspection scheduler used to plan inspections that occur periodically, with different frequencies and occurrences. When a new scheduler is started, an inspection plan is created with a list of inspections containing the selected conditions.
- Inspections: The conditions to be complied are translated into measurable and verifiable actions. An outcome needs to be provide for each conditions of the checklist for an inspection.
- Observations: Observation or non-compliance are the outcomes of an inspection for a specific condition.
- Corrective actions: For each observation or non-compliance revealed in the verification or audit process, corrective actions are created and can translate into one or several practical tasks. A follow-up process can be implemented through alerts and reminders sent by emails
- Compliance Audits: Comprehensive review of the company’s conformance to the set of conditions contained in a specific compliance document.