Manage your Password

Change Password

1. Click on your username in the upper right hand corner and select "View Profile". After, select "Reset password" by clicking on the "Actions" button :




2. Enter your current password ("Your Password") and new password twice ("New Password" and "Confirm New Password") and press "Save" :


Password Policy

The following rules apply to your password:

  • The password must contain at least 8 characters;
  • The password must contain both alphabetical and numerical characters;
  • The password must contain at least 3 types of characters from digit, lowercase, uppercase and special character;
  • After 3 unsuccessful tries, the account is locked;
  • Password needs to be changed 5 times before being re-used.

Forgot Password

If you have forgotten your password, click on "Forgot" on the login screen. After, enter your email address to received your password reset instructions :



You can ask your administrator to reset your password

The user can also ask a user administrator or a superuser within his company to perform a reset password for him.

The user administrator then performs these steps:

  • Search and select the user to perform the reset password
  • Click on the "Actions" button and select "Reset password"
  • Enter the 3 required password: 
    • A. Enter your password (password of the user administrator)
    • B. Enter the new password of the user
    • C. Enter again the new password of the user
    • Click on the “Save” button




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