Change Password
1. Click on your username in the upper right hand corner and select "View Profile". After, select "Reset password" by clicking on the "Actions" button :
2. Enter your current password ("Your Password") and new password twice ("New Password" and "Confirm New Password") and press "Save" :
Password Policy
The following rules apply to your password:
- The password must contain at least 8 characters;
- The password must contain both alphabetical and numerical characters;
- The password must contain at least 3 types of characters from digit, lowercase, uppercase and special character;
- After 3 unsuccessful tries, the account is locked;
- Password needs to be changed 5 times before being re-used.
Forgot Password
If you have forgotten your password, click on "Forgot" on the login screen. After, enter your email address to received your password reset instructions :
You can ask your administrator to reset your password
The user can also ask a user administrator or a superuser within his company to perform a reset password for him.
The user administrator then performs these steps:
- Search and select the user to perform the reset password
- Click on the "Actions" button and select "Reset password"
- Enter the 3 required password:
- A. Enter your password (password of the user administrator)
- B. Enter the new password of the user
- C. Enter again the new password of the user
- Click on the “Save” button