While you can add participants and attendees to an existing communication from the communication record, you can also link communications to individuals directly from the individual's record.
Link a Communication to an Individual (Actions Menu)
- Navigate to Individuals in Stakeholder Engagement.
- Locate and open the individual to which you want to link a communication.
If the individual is inactive, it will need to be reactivated before you can link them to a communication. - Click the Actions button in the top right hand corner of the information page.
- Select the Link to communication option.
- In the Communication drop-down list, select the communication you want to link to this individual
OR Create a new communication using the + Create button. - Click the Link button.
Add a Communication to an Individual
- Navigate to Individuals in Stakeholder Engagement.
- Locate and open the individual to which you want to link a communication.
If the individual is inactive, it will need to be reactivated before you can link them to a communication. - In the left hand record menu, click the + Add in-line option OR select Communications under Engagements and click the + Add button in the Communications information page.
- Select either Create a new record OR select Link an existing record.
- In the Communication drop-down list, select the communication you want to link to this individual
OR Create a new communication using the + Create button. - Click the Link button.