Enter a sentiment for a participant

Just as for the general atmosphere of a communication, it is possible to enter a sentiment for each participant linked to any type of communication (email, phone call, meeting, etc.). The drop-down list associated with this field is the same as the general atmosphere list.

While the general atmosphere refers to the communication as a whole, the sentiment is specific to each participant related to that communication. This field is optional and blank by default.

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It is possible to report on sentiment while creating widgets and reports in Analytics.

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