Borealis Processed Emails Log

You can view emails that were sent to Borealis through the Borealis Mail handler from the Processed emails log.

Depending on your profile, the Processed emails log might only display emails that you, yourself, sent to Borealis through the mail handler or you could view emails sent through the mail handler for all projects you have access to. 

There are three types of status for processed emails:

• Success: Indicates that the email was processed successfully.
• Warning: Indicates that although the email was likely processed successfully, a part of the process failed and might require action on your part.
• Failure: Indicates that the email was not processed successfully and you need to restart the email processing.

This article covers the following:

• Locate the log of an email sent to the mail handler
• View the details of a Warning or Failure status
• View the details of a Warning or Failure status completed through batch processing
• Restart the email processing

Locate the Log of an Email Sent to the Mail Handler

1. Navigate to Processed emails in Configuration.
2. Several options can be used to view the details of a processed email:
   • You can use the quick filters to filter on emails you sent to the mail handler or on the specific status of a processed email.
   • From the Processed emails register, you can change the list page view to Detailed and use the column header to filter your search

View the Details of a Warning or Failure Status

1. Locate and select the processed email with either a Warning or Failure status.
2. In the left hand record menu, select General information under Menu.
3. You can then view additional information under Exceptions to identify the cause of the status.

Several issues can arise preventing an email from being properly processed. Sometimes you can take actions to resolve them or you may need to contact your system administrator.

In case of processing failures, you can try to restart the email processing.

View the Details of a Warning or Failure Status Completed Through Batch Processing

1. Locate and select the processed email with either a Warning or Failure status.
2. In the left hand record menu, select Detailed log for each email under Detailed log.
3. The Detailed log for each email list page displays the individual status of each email that was batch processed.
4. You can click on the email to get additional information regarding a Warning or Failure status.
5. In the left hand record menu, select General information under Menu.
6. You can then view additional information under Exceptions to identify the cause of the status.

Several issues can arise preventing an email from being properly processed. Sometimes you can take actions to resolve them or you may need to contact your system administrator.

In case of processing failures, you can try to restart the email processing.

Restart an Email Processing

1. Locate the processed email with either a Failure status you want to correct.
2. Mouseover the processed email record you want to correct.
3. Click the Restart email processing button on the right hand side of the screen.
   
4. In the Restart email processing window, you can flag Send email notification to send a status update email to either your inbox or the person's inbox and get a status update.
5. Click the Restart button.

Restarting an email processing is one way of attempting to address a Failure status. You may have to take additional actions or add additional data to Borealis to successfully change the status. Other options also exist to correct Warning or Failure statuses such as Process as distinct communication. The steps are generally the same as restarting an email's processing.