Required Borealis Addon: SMS functionality
After sending an SMS from the system, recipients can respond via their own phone. Every reply will create a new communication record linked to the original one. There is always one communication record created for each reply, and they are all linked together via the tab “Communication thread”. This way, you can easily see in one place every reply and comment from the stakeholders.
If you want to continue the SMS conversation with one of the recipients only, go into their reply communication record, click on the "Actions" button and "Send a reply". This will send another SMS to this individual only.