Required Borealis Addon: SMS functionality
It is possible to create reports and widgets in Analytics based on SMS. Widgets can be grouped in a report which is sent every week/month, etc. This way, you are sure to follow-up on the SMS you send and the stakeholders you contact.
When creating a widget, the form "Stakeholder engagement - Tools - SMS received" can be used to create a list of replies or ignored SMS.
The form "Stakeholder engagement - Engagements - Communications" can also be used to identify all the SMS communications and their participants.
Here are a few examples of widgets that can be created:
- Recently received SMS
- SMS ignored that should be processed manually
- Stakeholders contacted by SMS
- Stakeholders who did or did not reply to an SMS
You can go in the "Analytics" section and search for "SMS dashboard" to get an example report.