Send a Follow-up to the Stakeholders

Depending on your Borealis profile, you may be able to  send follow-ups to the grievance portal.

When opening a grievance from the Stakeholder Engagement module, under the Engagements tab, a blue button will be activated. It allows users having SE-Grievance Portal profile to interact with the stakeholders through the online portal. The action is also accessible from the top-right Actions menu. 

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A new form is available when sending a follow-up to stakeholders, allowing to attach documents at the same time. Once the follow-up is sent, a new communication record is automatically created in the Engagements tab in Borealis system.

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Users can access all communications generated from the portal, but limitations are put in place when it comes to edit it. Thus, specific data will remain unchanged.

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  • Keeping Track of the Follow-ups

All interactions are kept in the Engagements tab of the Grievance record. By expanding the menu Follow-ups in portal, users may identify whether it is an incoming or outgoing message.

When entering a follow-up to the portal, an email notification is sent to the stakeholder and a message becomes available in the grievance portal as well as Borealis system.

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