Whether you’re searching for a how-to or troubleshooting an issue, the AI-powered Help Center can guide you with clear, step-by-step answers.
How it works
Head to the Help Center by clicking the ? in the navigation bar in Borealis.
1. Ask your question
Type your question in the search bar or chat.
Example: “How do I update a stakeholder position?”
2. Get a clear answer
Instead of only returning a list of articles, the AI will provide:
- A quick, easy-to-understand answer
- Step-by-step instructions when applicable
- Links to relevant articles if you want to explore further
Tips to get better answers
Be specific in your question
Instead of “reports,” try “How do I create a report for stakeholder activity?”
Use natural language
Ask questions the same way you would ask a colleague
Need more help? Talk to a human
If the answer isn’t quite what you need, you’re never stuck.
You can select Talk to a human, or ask to speak with someone directly in the chat. You’ll be connected with our support team for deeper guidance. We’ll simply ask for your name and email to get started.
If we’re offline, your request will be sent to our team, and we’ll get back to you as soon as an agent is available. You can close the chat and continue your work. We’ll follow up by email.
Prefer WhatsApp? Continue the conversation there
If it’s more convenient, you can move the conversation to WhatsApp.
Whether you’re on your phone or desktop, simply select the option to continue on WhatsApp and pick up the conversation from there. It’s a great way to stay connected and get support in a format that fits your workflow.