A grievance is defined as a real or imaginary wrong causing resentment, or feeling of injustice at having been unfairly treated, and regarded as grounds for complaint; involving an individual or group of stakeholders – often with an expectation of some type of reparation or compensation.
Use the grievances register to record and then track the resolution of grievances held by external stakeholders against the company. Unresolved grievances can result in legal repercussions, reputational damage, strained stakeholder relationships and can even stop a project from progressing. Entering and reporting on grievance target dates will help to ensure that your company is responding to and resolving grievances. The grievance register is used to support your company’s grievance process and can be used for auditing and reporting purposes.