Grievance and Issue Management

Grievances

• Introduction to Grievances
• Workflow for Grievances
• Create a Grievance From a Communication
• Grievance - Multiple Level Mechanism

Issues

• Introduction to Issues
• Workflow for Issues
• Create and Edit Issues
• Create an Issue from a Grievance

Commitments

• Introduction to Commitments
• Workflow for Commitments
• Create and Edit a Commitment

Grievance portal

• Introduction to the Grievance Online Portal
• Customize the Grievance Portal
• Customize Titles and Texts in the Grievance Portal (Labels)
• Submit a Grievance from the Portal
• Search and Analyze Grievances created by the Portal
• Set up Email Notifications from the Grievance Portal

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