Grievance Portal allow organizations to collect grievances from stakeholders through one or more public-facing online forms. Using the Borealis Online portal, organizations can create and manage grievance forms that are tailored to specific projects, operations, sites, countries, or business units.
When a stakeholder submits a grievance through the Online portal, Borealis automatically creates a grievance record and stores the submitted information for review, follow-up, and resolution.
Key Benefits
Grievance portal help organizations:
- Create one or more public grievance portals within the same Borealis instance.
- Customize branding and intake questions for different stakeholder groups or operations.
- Collect structured information through guided and conditional questions.
- Support anonymous grievance submissions when enabled.
- Enable stakeholders to follow up using a reference number and password.
- Centralize grievance tracking and management in Borealis.
Use Cases
Grievance portal is commonly used by organizations that:
- Operate across multiple sites, regions, or countries.
- Require separate grievance portals for different operations, projects, or programs.
- Need to collect more detailed and structured intake information.
- Want to provide an accessible and transparent grievance submission process for stakeholders.