Access and Follow Up on a Submitted Grievance

After submitting a grievance through a Public Grievance Form, you can access it at any time to review its status, view updates, and provide additional information if requested.

Access a Submitted Grievance

1. Open the Complaints Portal.

2. Select View grievances.

   

3. In the Access a grievance page, enter:

• Your Grievance reference number.
• Your Password.

• Select Access.

View Grievance Details

After accessing the grievance, you can view:

1. The grievance reference number.
2. The current status of the grievance.
3. Information submitted with the grievance.
4. Updates or communications related to the case.
5. Original grievance.
6. Details about the selected item from left panel.

Add Information or Respond to Follow-Up Requests

If additional information is requested:

1. Click on the '+ Add comments or questions' button.
2. Enter your response or additional comments in the available fields.
3. Attach supporting documents if required.

4. Click Save to submit the information.

Note: A record will be created in Borealis under Engagements-> Follow-ups in portal section. Also, the information will appear in grievance portal (point 4) when you access the grievance.