Once an issue has been resolved and there are no outstanding actions, you can close the record to formally indicate that the issue has been resolved and requires no further action.
Close an Issue
- Navigate to Issues in Stakeholder engagement.
- Open the issue you want to close.
- Click the Actions menu.
In the Workflow section, select Close.
- On the Close form, enter the required close-out information.
- Close-out
- Resolution date/time: Enter the date and time when the issue was resolved and formally closed.
- Resolution type: Select the option that best describes how the issue was resolved or concluded.
- Comments: Provides details about the issue resolution and any relevant closing information.
- Stakeholder satisfaction: Select the stakeholder's level of satisfaction with the outcome of the issue resolution.
- Analysis
- Measures adopted: Describes the actions taken to address and resolve the issue.
- Official response: Enter the official response provided regarding the issue.
- Titleholder response: Enter the response provided by the titleholder regarding the issue resolution.
- Link to commitment: Associate the issue with related commitment record to track and manage any obligations related to the issue.
- Close-out
- Click Close to complete the issue close-out process.