Workflow for Grievances

What is the Grievances Register workflow?

After you add a new grievance record, its status is automatically set to open. The following figure shows how one status flows into the next.

 

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The status field for a grievance record can have any of the following values:

  • Open. Indicates that the grievance is ready to be assessed. You can make changes to the grievance record.
  • In progress. Indicates that the grievance has been assessed. Set by the system automatically. You can make changes to the grievance record.
  • Escalated. Indicates that the recommendations (for grievance resolution) need to be considered and approved by a senior manager. You can make changes to the grievance record; however, you may not clear the information in the assessment tab.
  • Referred to external mechanism. Indicates that grievance was referred to another party to be settled. You are not allowed to make changes to the grievance record.
  • Closed - resolution approved. Indicates that the stakeholder accepted the resolution and that the grievance was ultimately resolved. You cannot make changes to the grievance record.
  • Closed - resolution rejected. Indicates that the stakeholder rejected the resolution and that the grievance was ultimately resolved. You cannot make changes to the grievance record.
  • No basis for a grievance. Indicates that grievance was closed because it was decided that the matters raised did not qualify as a grievance. You are not allowed to make changes to the record.
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