Submit a Grievance using Grievance Portal

Grievance Portal allow stakeholders to submit grievances online through a secure public portal. Once submitted, the grievance is automatically created in Borealis for review and follow-up by the organization.

Submit a Grievance

1. Navigate to the Grievance portal.

2. Select File a grievance.

   

   Note: If you want anonymous submissions, select I wish to remain anonymous before proceeding.

3. Enter your First name.
4. Enter your Last name.
5. Optional: Select I would like to be informed by email about the progress of the case if you want to receive updates.

6. If email notifications are enabled, enter your Email address.

   

7. Select Next.
8. Select the appropriate Type, if applicable.
9. Enter the details of your grievance in the Reason for the grievance field.
10. Optional: Upload supporting documents or files by selecting Select File or dragging files into the attachment area.

11. Review and accept the Privacy Policy.

    

12. Select Submit.
13. After submitting the grievance, a confirmation page displays the grievance Reference number.

Create a Password for Future Follow-Up

1. Make a note of the Reference number displayed on the confirmation page. 
2. Select Create a password. 
3. Create password as per the instruction on the screen

4. Click the Save button.