Introduction to Communications

A communication is defined as any written or verbal, formal or informal interaction with one or more stakeholders. Communications can include emails, letters, meetings, conferences, social media posts, phone conversation, etc.

Use the Communications register to record, track and categorize all interactions with stakeholders. Doing so helps companies identify key stakeholders and keep track of recurring topics. Accuracy and regularity in recording communications facilitates engagement analysis enabling companies to be more proactive in reacting to potential issues and preventing potential grievances.

This component plays a role of institutional memory for the company managers who cannot participate in all meetings but must be aware of the main items to prevent certain impacts on projects.    

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