Video Tutorials
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Stakeholder Engagement - Introduction Videos (5-10 min per video)
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Stakeholder Engagement - Core videos (5-10 min per video)
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Stakeholder Engagement - Grievances and Issues Management (5-10 min per video)
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Introduction to Issues
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Managing Issues and Related Workflows
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Introduction to Grievances
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Managing Grievances and Related Workflows
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Grievances Close-out and Reports
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Introduction to Commitments
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Managing Commitments and Related Workflows
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Introduction to the Grievance Portal
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Managing Grievance Portal Submissions in Borealis
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Following Up on Grievances As a Stakeholder
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Introduction to Issues
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Smart Communications - Core Videos
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Creating and Managing Distribution Lists
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Creating and Managing Subscription Based Distribution Lists
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Creating and Managing Smart Distribution Lists
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Smart Emails: Creating a Smart Email
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Smart Emails: Adding in Recipients and Using Distribution Lists
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Smart Emails: Creating or Re-using your Email Template
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Smart Emails: Testing a Preview and Sending a Smart Email
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Smart Emails: Analyticsand Supporting Reports
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Creating and Generating Smart Letters
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Common Errors and How to Troubleshoot
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Creating and Managing Distribution Lists
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AI Insights - Core Videos
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Analytics - Beginner (5-10 min per video)
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Analytics - Intermediate (5-10 min per video)
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Analytics - Advanced (7-15 min per video)