Grievance and Issue Management

Grievances

• Introduction to Grievances
• Workflow for Grievances
• Create a Grievance From a Communication
• Grievance - Multiple Level Mechanism

Issues

• Introduction to Issues
• Workflow for Issues
• Create and Edit Issues
• Create an Issue from a Grievance

Commitments

• Introduction to Commitments
• Workflow for Commitments
• Create and Edit a Commitment

Grievance Online Portal

• Introduction to the Grievance Online Portal
• Submit a Grievance using Grievance Portal
• Access and Follow Up on a Submitted Grievance
• Customize the Grievance Portal
• Customize Titles and Texts in the Grievance Portal (Labels)
• Search and Analyze Grievances created by the Portal

See all 8 articles